Your Privacy Is Our Priority

1 Introduction and Purpose of This Policy

tk44 ("we", "us", or "the platform") provides a safe and reliable online gaming service for players in Bangladesh. We place the highest importance on the privacy of our users' personal information.

The purpose of this privacy policy is to clearly inform you about what types of information we collect, why we collect it, how that information is used, and what steps we take to protect your information.

By using the tk44 website or mobile platform, you are considered to have agreed to this privacy policy. If you do not agree with any terms of this policy, please refrain from using our platform.

2 What Types of Information We Collect

When registering and using services on tk44, we collect the following types of information:

2.1 Personal Identification Information

• Full name and date of birth
• Valid email address
• National ID card or passport information (for identity verification)
• Residential address

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking number
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Technical Information

• IP address and device information
• Browser type and version
• Cookie and session data
• Platform usage patterns and time spent
• Game history and preferences

2.4 Communication Information

• Conversations made through live chat support
• Complaints or inquiries sent via email
• Customer service records and logs

3 Purpose and Use of Information Collection

tk44 uses your personal information only for legitimate and necessary purposes. We process your information for the following reasons:

• Account Registration and Identity Verification: To confirm that you are 21 years of age or older and to prevent fraudulent activity.
• Financial Transaction Processing: To complete deposits and withdrawals securely.
• Providing Customer Service: To resolve your issues quickly and to provide 24/7 support in Bengali.
• Ensuring Security: To prevent account hacking, money laundering, and fraud.
• Service Improvement: To analyze information in order to enhance your gaming experience.
• Meeting Legal Obligations: To comply with applicable laws and the directives of regulatory bodies.
• Promotional Communications: To inform you about bonuses and offers, subject to your consent.

4 Information Sharing and Disclosure

tk44 may share your information with certain third parties in the following circumstances:

4.1 Service Partners

Only the necessary transaction information is shared with bKash, Nagad, Rocket, and Upay for payment processing. These organizations are governed by their own privacy policies.

4.2 Technology Providers

Game software providers (such as Pragmatic Play, Evolution Gaming, Spribe) may access limited technical information — but only to properly operate their own services.

4.3 Legal Requirements

We may be required to provide information to law enforcement agencies when required by a court order, government directive, or legitimate investigation. In such cases, only the minimum information necessary to meet the legal obligation will be provided.

4.4 Business Transfers

If there is any change to tk44's business structure (such as a merger or acquisition), user information may be transferred to the new ownership. In such a case, we will notify you in advance.

5 Data Security Measures

tk44 uses industry-standard technologies and practices to protect your personal and financial information:

• SSL Encryption: All data transmission on our platform is secured by 256-bit SSL encryption.
• Firewall and Server Security: Our servers are protected by advanced firewall systems and are continuously monitored.
• Two-Factor Authentication: Two-factor authentication (2FA) is available to add an extra layer of security to your account.
• Data Access Control: Only authorized staff can access user information, and every access is logged.
• Regular Security Audits: The security of our systems is regularly tested by third-party experts.
• Data Backup: Your information is regularly backed up on secure, encrypted servers.

6 Cookie Policy

Cookies are used on the tk44 platform to improve your experience. Cookies are small text files stored on your device.

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for the basic operation of the platform (login sessions, security).
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect anonymous statistics to understand platform usage patterns.

6.2 Cookie Control

You can disable or delete cookies at any time from your browser settings. However, disabling essential cookies may prevent you from using certain features of the platform.

7 Data Retention Period

tk44 retains your personal information only for as long as necessary:

• Active Account: All information is retained for as long as your account remains active.
• Closed Account: Even after an account is closed, certain information may be retained for up to five years to meet legal obligations.
• Financial Transaction Records: Financial statements and transaction records are retained for the period required by applicable law.
• Marketing Information: Marketing communications will be stopped as soon as you withdraw your consent.

8 Your Rights

As a user of tk44, you enjoy the following rights regarding your personal information:

• Right of Access: You may request to know what information we hold about you.
• Right of Rectification: You may request the correction of any inaccuracies in your information.
• Right of Erasure: In certain circumstances, you may request the deletion of your personal information (except where legal obligations apply).
• Right to Object to Processing: You may object to the use of your information for marketing purposes.
• Right to Data Portability: You may request your information in a structured, machine-readable format.
• Right to Withdraw Consent: You may withdraw your consent to the use of your information at any time.

To exercise these rights, please contact us at [email protected].

9 Protection of Minors' Information

tk44 provides services only to individuals who are 21 years of age or older. We do not knowingly collect personal information from any minor.

Through the age verification process at registration, we ensure that no minor can create an account on our platform. If we become aware that a minor's information has been collected inadvertently, that account will be closed immediately and the information deleted.

10 Third-Party Links

If our platform contains any links to third-party websites, the privacy policies of those websites are not under tk44's control. It is recommended that you read the privacy policy of any third-party website before using it.

11 Policy Changes and Updates

tk44 reserves the right to change or update this privacy policy at any time. If there are any significant changes, we will notify you in the following ways:

• By publishing a notice on the platform.
• By sending a message to your registered email address.

Continued use of the platform after any changes will be considered as your agreement to the new policy. It is therefore recommended that you review this policy regularly.

12 Contact and Complaints

If you have any questions, concerns, or complaints regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Get 24/7 support in Bengali from any page on the site.

We will try to respond as soon as possible after receiving your request. Identity verification may be required for specific information-related requests.